SUBSTANTIAL PROFILES
The training system implemented by our company has been designed to meet the needs of people working in various positions within call/contact center departments, both in sales and customer service.
- telephone sales techniques,
- customer service and maintenance technique,
- team management technique,
- project management technique.
TRAINING SCOPE
The training system encompasses both initial trainings and trainings improving qualifications (additional trainings) for those who perform the target tasks.The integral part of the training system is the preparation of the assessment criteria for the trainees (the progress verification criteria).
The trainings are dedicated to:
- Telephone consultants,
- Supervisors (people responsible for groups of telephone consultants),
- Project managers,
- Back office specialists,
- Training/Quality Specialists.