DEDICATED IT SYSTEMS
Depending on the competences transferred, our company uses dedicated IT systems to optimize the quality of services provided, standardize and optimize costs.
The systems used are involved in handling the following processes:
- sale,
- activation
- fulfilment,
- supply,
- service of complaints,
- service of claims,
- adjustment of losses.
CALL / CONTACT CENTER SYSTEM
It is a communication platform based on the latest ICT technologies, which allows you to manage all customer contacts via currently available communication channels.
- interactive handling of inbound actions,
- interactive handling of outbound actions,
- active monitoring of conversations in real time,
- phone calls redirection,
- Interactive Voice Response (IVR),
- phone calls recording,
- call pricing,
- reporting.
WORK FLOW SYSTEM
The system integrated with the call/contact center system is used for:
- support the group work on specific documents,
- automate the defined business processes,
- archive documents.
CLAIMS SERVICE AND POLICY MANAGEMENT SYSTEM
The system integrated with call/contact center and workflow systems is used for:
- verify the notifications in respect of their formal correctness;
- optimise the costs of the adjustment of losses,
- standardise and automate activities,
- collect and access easily to the data,
- direct access to the information on the status of the served claim,
- manage the claims documentation,
- protection against abuse.