The training system of our company was prepared in the consideration of the needs of employees holding different posts in the call/contact center departments of both the sale and customer service profile.
- phone sale technique;
- customer service and maintenance technique;
- team management technique;
- project management technique.
The training system encompasses both initial trainings and trainings improving qualifications (additional trainings) for those who perform the target tasks.The integral part of the training system is the preparation of the assessment criteria for the trainees (the progress verification criteria).
The trainings are dedicated to:
- phone consultants;
- Supervisors (the persons responsible for the groups of phone consultants);
- Project Managers;
- Back-office Specialists;
- Trainings/Quality Specialists.