We create acquisition programs dedicated to the customers of financial, insurance and telecom sectors. The programs are based on the integrated IT systems and developed training processes, and we provide the full monitoring of their effectiveness. Our potential includes rich, 7-year experience in telemarketing campaigns management with respect to call centers, customers service and telesales.
DEDICATED IT SYSTEMS
Depending on the competences (defined by the principal, partner or customer), our company makes use of the dedicated IT systems to optimize the quality of the provided services, standardization and cost optimization.
CALL/CONTACT CENTER SYSTEM
It is a communication platform based on the latest IT technologies and it allows to manage all the contacts with customers via the communication channels available nowadays.
The training system of our company was prepared in the consideration of the needs of employees holding different posts in the call/contact center departments of both the sale and customer service profile.
The training system encompasses both initial trainings and trainings improving qualifications (additional trainings) for those who perform…
Direct Brokers Specialists take the role of an external Call Center to provide the optimum training of consultants and the current management of their work. By monitoring carried out on all the stages of the telemarketing campaign creation, we provide our customers the highest level of service and the possibility of the maximum adjustment of the project to individual needs and requirements of a given customer.
Our experience encompasses the development and management of 20 acquisition programs (telesales of financial and telecom products).
Real indices of our experience are as follows:
phone contact with over 10 million of customers;
nearly 550.000 policies sold;
nearly 700.000 telecom services sold.